Can't find what you're looking for? Email us — we reply same day on weekdays.
Ordering
How quickly do orders ship?+
Orders placed Mon–Fri before 2:00 PM MT typically ship the next business day. Weekend orders ship the following Monday. Most orders arrive in 3–7 business days within the contiguous US, and tracking is included on every order. Full details on the shipping page.
Is free shipping available?+
Yes — orders over $75 ship free within the contiguous US. No membership required.
Can I change or cancel my order?+
If it hasn't shipped yet, absolutely. Contact us with your order number and we'll catch it before the warehouse packs it.
Returns
What's your return window?+
30days from delivery, including gear that's been worn in the field. Full details on the returns page.
Do I pay for return shipping?+
No — we send you a prepaid label. You don't cover the return shipping.
How long do refunds take?+
Refunds land on your original payment method within 3–5 business days after we receive the return. Store credit and exchanges are processed immediately.
Gear & curation
Why is your catalog smaller than REI or Backcountry?+
By design. We carry fewer items, picked for Colorado conditions and validated on real trails. Fewer choices means less research fatigue and more confidence that what you're buying actually works.
How do you pick what to carry?+
Three filters: does it perform in altitude and Front Range weather, does it hold up to real miles, and would we stand behind it without caveats. If an item fails any of those, it doesn't make the lineup — regardless of brand.
Will you add more products over time?+
Slowly, and only when something clears the same bar. The goal isn't a bigger catalog — it's a higher-signal one.
Trip Builder
What is the Trip Builder?+
A short flow that asks where you're heading, when, and what you're doing — and returns a tailored gear list in under a minute. Try it here.
Does the Trip Builder use real weather data?+
Yes — it pulls elevation, terrain, and a 7-day forecast for your destination, then recommends gear based on actual conditions, not a generic template.
Still stuck? Contact us — we reply same day on weekdays.